1.What size should I order?
A. We recommend that you order the same shoe size you are
currently wearing. If you wear a 1/2 size , please order - Men: next size up, Women order half size down.
2.Should I waterproof my moccasins/boots?
A. We suggest that you apply a good a leather cream on the leather to keep your footwear in "like new condition". If your moccasins do get wet, let them "air-dry" naturally and not in the sunlight. Do not use heat sources such as stoves, campfires, hairdryers, etc. These procedures leave your moccasins dry and crisp, and unable to be restitched or resoled. After drying, while the moccasins are slightly damp, make sure you use a quality leather cream to ensure the moccasins stay in "like new" condition.
3.Do you ship outside of Canada/Continental USA?
A. Yes. For orders over 3 items, we ask you to contact us via email (getanswer@marieshoes.com) in order to arrange appropriate shipping.
4.When can I expect the delivery of my moccasins/slippers/boots order?
A. Once the order has been placed, depending where you live, expect normal delivery from 3-10 business days (working days) in Canada. Christmas season deliveries may also take longer. Increased security at custom inspection may also delay receipt of the order.
5. What if I want a refund?
A. Please go to Shipping/Return Policies section on the Home page for complete information. You can expect a refund within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.
6. Can I order a printed catalog?
A. We apologize; Because we care about our environment, we print no paper catalog. Instead, you may browse through our portfolio online.
7. What are the shipping/handling charges for orders
shipped within Canada? USA?
A. Unless otherwise stated, Marie Shoes.com prices include shipping charges for orders
within Canada and $9.50 for continental USA orders. All orders
are shipped via Canada Post.
8. What will my information be used for?
A. All transactions are STRICTLY confidential. We will
never sell ,trade, or rent ANY information about you.
9. Can we order over the phone?
A. Yes, you can. Simply send us your phone number via an email and the best time to call. We will contact you.
10. Where can I find information on Marie Shoes.com?
A. Please Click About Us |
Contact Us |
Privacy Policy
11.How can I find what I am looking for on the web site?
A. You can use our Site Map, use the Search/Browse on the left
hand side of this page or click on the pages at bottom of this
page.
12.How does Marie Shoes' prices compare with other sites?
A. Our prices our very competitive and certainly less than one would pay at
a retail store.
13.Can I expect my order to be in stock?
A. Yes, we have a large inventory of merchandise based on 60 years of
service. However, during peak order times, like Xmas, we do run out of stock of our popular styles and sizes.
14.What are the benefits of Marie Shoes' merchandise?
A. Our products are original, handcrafted, amazingly
comfortable, practical, finely crafted out of the finest leathers,
and delivered to your door.
15.What's the difference between a single and a double sole?
A. Single sole means that the moccasin sole is made from a one piece of
leather. Double sole means that it has an additional piece of
leather sewn to the bottom of the sole to give additional
protection for your feet.
16.What is a Business Day?
A. Business days are Monday through Friday.
17. What size should I order for my baby?
A. Even though mocs/slippers conform to baby's feet and are more pliable...USE INFANT"S REGULAR SHOE SIZE. For new born baby gifts, as a general guide: infants from 4 to 6 months size 2, 10 months (just walking) size 3, 1 year (walking) size 4, 18 months (running) size 5.
18. Can I order larger sizes that are not available on your web site?
A. Unfortunately we do not make larger sizes unless stated.
IF YOU HAVE QUESTIONS , PLEASE CONTACT US AND WE WILL GET AN ANSWER TO YOU ASAP.