Please note, orders will be charged a shipping and handling fee unless otherwise stated. Outside of continential USA and Canada, if you order more than 3 items, you may contact us at (getanswer@marieshoes.com) for additional costs before ordering. Shipping costs vary widely between countries.
Although every effort is made to ship goods promptly, delivery speed by the carrier cannot be guaranteed. In Canada, normal delivery time by Canada Post is 3-10 business (working) days once the parcel is mailed. Surface mail and delivery to non major centers may take longer. Deliveries in December may also take longer. Increased security at customs inspection may also delay receipt of product. For all orders shipped out of Canada, the purchaser is responsible for any duty or brokerage fees charges that may incur. Please note: if you choose Canada Post Express, there is an additional charge.
We want you to be fully satisfied with every item that you purchase online from us.If you are not satisfied with an item that you have purchased online, please notify us by email(getanswer@marieshoes.com) before returning a product. This is to avoid confusion and time. Unauthorized returns will not be accepted.
Goods may be returned within 30 days for a refund or exchange, provided they are unworn and with all the original packaging. All boxes must be wrapped or placed in another box. Shipping charges are the responsibility of the sender and not refundable, and collect shipments will not be accepted. Shipping charges on EXCHANGES are the responsibility of the purchaser.
Goods shipped from outside Canada must be returned by mail (surface or air) only, as UPS and others will charge brokerage for goods crossing the border. Do not ship Xpress Post outside of Canada, as these shipments are given to a courier. Any brokerage charges incurred on returned goods will be deducted from refunds owing. Make sure you enclose the MERCHANDISE RETURN FORM which we will send to you. Please place a letter or packing slip on the outside of the parcel indicating that the product is being returned for a refund or exchange.
You can expect a refund, shipping not included, within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error. Special orders are not refundable.
Marie Shoes.com is not responsible for customer returns/exchanges that are not received.