Just because shipping is free doesn't mean it should take a long time. Marie Shoes.com understands that getting your items quickly is important to you, so we make every effort to process your order quickly.
** Please note: All shipping time estimates are in business days (Monday through Friday, excluding national holidays).
Please note: If you choose Canada Post Express, there will be an additional charge for shipping.
Please note: all orders will be charged a shipping and handling fee unless otherwise stated.
If you order more than 3 items outside of Canada and continental USA, you may contact us at (email@example.com) for additional costs before ordering.
We do not ship on weekends or holidays since the Post Office service is closed in Canada. Whenever possible, we will attempt to ship multiple items together to reduce shipping charges.
REFUNDS / EXCHANGES
We want you to be fully satisfied with every item that you purchase online from us. If you are not satisfied with an item that you have purchased online, please notify us by email (firstname.lastname@example.org) before returning a product. This is to avoid confusion and time. Unauthorized returns will not be accepted.
Goods may be returned within 30 days for a refund or exchange provided they are unworn and with all the original packaging. All boxes must be wrapped or placed in another box. Returns will not be accepted if item exhibits any obvious signs of wear or is not in the condition in which it was received.
Goods shipped from OUTSIDE of Canada/USA must be returned by mail (surface or air) only, as UPS and others will charge brokerage for goods crossing the border. Do NOT ship Xpress Post outside of Canada, as these shipments are given to a courier. Any brokerage charges incurred on returned goods will be deducted from refunds owing.
Please note that SPECIAL ORDERS are not refundable and have a fee to cover production costs.